FAQ

We believe in flexibility and transparency. Our standard agreement is contract-free, with just a 90-day cancellation notice by either party. This structure ensures a commitment to quality service while allowing for adaptability as your business grows. Our goal is to provide long-term value, not lock you into unnecessary commitments.

No, we don’t offer one-time repairs because break-fix IT isn’t a long-term solution—it’s a cycle of downtime, unexpected costs, and frustration. Many companies that offer one-off repairs patch the issue just enough to get you running again, but without proactive maintenance, you’ll always have things that need fixing.

At iON | MSP, we take a partnership approach to IT. Our goal is to keep your systems running smoothly through ongoing maintenance and proactive monitoring, so you don’t have to worry about unexpected breakdowns in the first place.

No call centers here—just real, dedicated IT experts who know your business. We believe in building relationships, not ticket numbers. When you need support, you’ll be working with the same small team of trusted technicians, not a revolving door of outsourced help desk agents.

This approach ensures faster resolutions, a personalized experience, and a team that truly understands your systems and needs—because trust is built through consistency.

Managed IT services provide proactive monitoring, cybersecurity, cloud solutions, and ongoing support to keep your business running smoothly. Unlike traditional ‘break-fix’ IT, an MSP prevents problems before they impact productivity.

Businesses that work with a trusted MSP typically see 15-30% reductions in downtime, fewer costly emergency IT fixes, and increased efficiency—all leading to higher profitability over time.